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Installation Engineers
All installation engineers are trained to the highest level on each and every product we provide, this covers latest software levels to problem solving. All installation works carried out comply to BSI/ISO standards.
Site Surveys
Crucial to the success of any installation of communications equipment is a full understanding of the customer requirements and site location. That is why IP500.net undertake a full site survey prior to commencement of work. This ensures that all tasks are properly managed and scheduled to meet customer needs.
Preparation Prior to Installation
Prior to installation where necessary we will survey your offices, with yourself or one of your staff to discuss location of sockets, handsets and running of cabling. The location of the central control equipment will have to be agreed and checked for proximity to main power and the British Telecom distribution point.
Installation
The installation will be carried out accordingly by BSI qualified technicians, trained to the appropriate standards.
All cables will be approved to BSI standard and the wiring will consist of the required number of cables running to each socket from the central distribution points.
Where multi-core cable is used excess capacity will be installed to allow for expansion, without incurring major cabling costs in the future.
Structured cabling will be provided as per your specification and requirements. Patch panels will normally be included within the agreed cost.
Should cable management be required a separate quotation will be provided and agreed with you.
Installation Duration
The installation will normally take 1-2 days. Your new system can be installed along side the existing system and changed over in a matter of minutes when completed. We will then remove the existing system for you. Night or weekend installation is available at extra cost should you require it.
Programming
All programming will be discussed and explained and the system programmed accordingly upon completion of installation.
Experience has shown that customer requirements change with use and familiarity with the system, therefore an additional visit can be arranged for further programming by our Customer Support Team at our standard call out charge rate.
Training
At the time of programming a training session will take place to teach and familiarize your staff with the working of the system and answer any questions.
Maintenance
As required by OFTEL the system is fully covered by an approved BSI Maintenance Contract. This covers all parts, call outs and labour for the duration of the contract.
Standard Maintenance
4 Hours Major Faults
8 Hours Minor Faults
16 Hours Advance Replacement
All charges include the following:
Labour
Call Outs
All Parts and Boards
On-Line Support
call us today on 0800 652 5200 | 
we can provide you true 0% finance on selected Avaya IP Office phone system packages with prefered edition software. You can spread the cost over a three year period with 0% interest and no upfront charges to pay!
